Our service at Firs Court received an “Outstanding”rating for “Care” and over all “Good” from the Care Quality Commission in 2015. The service was then inspected in August 2017 and we are delighted that the rating remains “Outstanding” and “Good”
We were delighted to read that CQC felt our “care is so good that it prolongs people’s length of life and supports people to die with care and dignity”.
The report talks of the care being person-centred, innovative and having a creative approach such as making an encouraging video diary of one person’s recovery from being so unwell that they couldn’t walk to walking independently and using an exercise bike. Some of the quotes from our service users include “I’m happy here, I can do what I want and staff will help me.” One service user described staff as “100% kind.”
The full report can be seen online at http://www.cqc.org.uk/sites/default/files/new_reports/AAAD1098.pdf