Registered Care and Supported Living Services

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Our residential services are based in Firs Court in Hook, Chessington – a state of the art complex built in 2012. Our aim is to support everyone to develop and maintain the necessary independent living skills they need to maximise their potential.

Through a multi-disciplinary support network that includes the individuals themselves, as well as family, health and social workers, we aim to provide a holistic approach to all our tenants’ care, mindful of their changing needs. All tenants and residents are encouraged to develop choices and have control in the running of their homes.

A Firs Court Registered Manager leads a team of support workers who are trained in a person-centred approach, accepting that each resident will have different needs and aspirations.

Registered Care

Fircroft provides Registered Care for eight adults with complex needs in Privett House. Privett is well equipped with en-suite bathrooms, hoists and other equipment to help each tenant be as independent as possible. We are also able to provide end-of-life care. We are very proud that the ‘caring’ part of our service is deemed as ‘outstanding’ by the Care Quality Commission, which says:

“The service was very caring. People received exceptional end of life care and people were supported to grieve for their long-time friends who had passed away.

We saw clear evidence of a person-centred, innovative and creative approach that was taken towards people’s individual rehabilitation.

People were listened to and there were systems in place to obtain people’s views about their care. People were encouraged and supported by staff to be as independent as possible to live the life they chose.

We observed staff treated people with dignity, respect and kindness. Staff were very knowledgeable about people’s needs, likes, interests and preferences.”

For the full report: Click here

Supported Living

We offer Supported Living for 15 tenants at Firs Court in Chessington. All rooms have en-suite bathrooms.

Six adults needing 24/7 support live in Maple which is a six-bedroom house with state-of-the-art ensuite bathrooms. The house has two/three lounge areas and a dining room.

We also have four shared cottages: Cherry (three beds), Oak (three beds), Beech (one bed) and Holly (two beds).

Contact Details

Firs Court, 370 Hook Road, Chessington, Surrey, KT9 1NA.

 020 8739 1530