About The Fircroft Community Wellbeing Hub

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About Us

Founded in 1967, The Fircroft Trust is an independent charity based in Surbiton, Surrey.

Our mission is to:

Support adults living in the community with mental health challenges or learning disabilities to live well locally. We are the only organisation in the Borough providing centre-based support for people with mental health and wellbeing problems. We work hard to break down stigma and misunderstanding surrounding mental health.

We also offer Residential and Supported Living services for adults with learning disabilities at Firs Court in Chessington. We aim to help our clients develop and maintain the necessary independent living skills they need to maximise their potential.

Click here to view our Impact Report and see the positive effect the work we do at the Fircroft Trust is having on our local community.

Important information about us during the Covid-10 Pandemic

Dear clients, families, friends, staff, supporters and professional contacts,

I would like to update you on the Fircroft Trust’s services during these extraordinary pandemic times.
Everyone living at Firs Court is being shielded, with strict procedures in place for all staff caring for our residents and tenants. Those who live in our supported living cottages on the same site are staying in their homes, with support from our staff. Everyone is safe.

Our clients who use the Fircroft mental health support centre are all in their own homes, whether alone, with family or in supported living. Our mental health support workers are contacting all our clients regularly, in some cases, numerous times a week, and alerting for any welfare needs.

Our Man Shed is closed and our staff member here is working very hard in our gardens at the moment.

Both our shops are closed and will remain so until it is safe for them to reopen.

We are ensuring that those of our staff who need to be isolated for their own health reasons are able to do so. Those who have jobs which cannot be carried out at this time are on furlough or have been redeployed. I would like to thank all our staff who are doing a magnificent job in difficult circumstances.

Please do keep an eye on our social media for regular updates about us.
With best wishes
Kay Harris, CEO
14 April 2020


The Fircroft Trust is managed by a board of trustees who meet monthly and are responsible for the overall direction of the organisation and for ensuring all statutory obligations are met. All our trustees are very committed to our clients. They are often seen volunteering in a variety of roles, from driving the minibus to leading a music group.

The Chief Executive, Kay Harris, reports to the trustees and has a group of four managers who report to her. The small administrative team comprises a finance manager and an assistant as well as two part-time PR/fundraisers. By necessity, all teams have a wide remit to their job descriptions.

The Fircroft Centre is staffed by three support workers headed up by a clinical leader. There is also a Centre Manager.

Our residential homes are managed by the Residential Manager and a team of 15 residential support workers headed up by a Team Leader. Tenants also have their own meetings where they discuss issues of interest to them.

The charity is controlled by its governing document, a deed of trust, and constitutes a Charitable Incorporated Organisation (CIO).

CIO number:  1167428

Olga Bowey Cockburn (Chair)
Madeleine Babey
Alan Huntingford
Mary Huntingford
Marilyn Belton
Niresh Rajah
Andrew Bailey

Chief Executive       
Kay Harris

Rt Revd Dr Richard Cheetham
Bishop of Kingston

Come visit our Tolworth shop

Tolworth Shop (tolworthshop@thefircrofttrust.org)
10 Tolworth Broadway, Tolworth, Surrey, KT6 7HL.

Tel: 020 8399 3136


We are recruiting!

Do you love meeting new people and are you passionate about fundraising for a worthy cause?

Join us, we are looking for an experienced Community Fundraiser to coordinate our small and enthusiastic Fundraising Team. This is an exciting new role with the chance to make a real difference to adults with mental health challenges and learning disabilities in the community.

Hours: 22 hours per week (to be negotiated)
Salary: £30,000 p.a. (pro rata)
Closing Date: 13th July 2020
Interviews: 27th July 2020

To find out more, download a copy of our Job Description and Person Specification and if you feel you fit the bill, please email a copy of your CV with a covering letter to:

Kay Harris
E: office@thefircrofttrust.org



We are always on the look out for fantastic volunteers to join our team. If you would like to volunteer your services with us, please get in touch.

Amanda Hyams
The Fircroft Trust
96 Ditton Road
Surbiton, Surrey

Tel: 020 8399 1772

Firs Court

If you are interested in joining our bank of staff at Firs Court please contact:

Richard Weir
Firs Court
370 Hook Road

Tel: 020 8739 1530

Green Report

The Fircroft Trust recognises the importance of monitoring our ecological footprint and is making great strides to reduce the charity’s impact on the environment. We have expanded our environmental activity throughout the organisation by:

  • endeavouring to use recycled paper whenever possible;
  • installing rainwater butts and making compost in the gardening project. Ceramic pots are also recycled in their re-potting scheme;
  • continuing the Recycle4Charity scheme which encourages supporters to recycle inkjet and toner cartridges and mobile phones;
  • composting our kitchen and garden waste, using it in the gardens at The Fircroft Centre;
  • recycling bottles, cans, paper and fabric;
  • recycling furniture, white goods, clothes and other items at our shops;
  • utilising energy efficient light bulbs;
  • educating our clients on recycling;
  • encouraging our clients and staff to consider walking and/or cycling to the Fircroft Centre providing cycle training and a bike park; and
  • Firs Court has been designed and built to maximise natural lighting and exceeds the current standards set out by the Environment Agency. It has a wood pellet burner for heating and hot water.


You can download a copy of our Complaints Procedure below.

Find out more by downloading our Fircroft Centre leaflet

Comments and Complaints

Your views are important to us and we welcome your comments and suggestions as they help us to know what we are doing well and where we can do better.

You can contact us via email: office@thefircrofttrust.org or please write to us at:

Kay Harris
The Fircroft Trust
96 Ditton Road
Surbiton, Surrey

Duty of Candour

As an organisation we recognise the importance of openness and honesty. When things go wrong, we will acknowledge where we went wrong, and we will be clear and swift in our apology. We recognise the expectations of our clients and we will support you whilst reflecting and learning. We will take responsibility and put in place what is required to reduce risk and make the necessary improvements so that you can remain confident in the service we provide.


We are focused on providing the best care and support that we can. However, we are aware that sometimes we may not get it quite right. If that happens, we would like to know about it as soon as possible. This will help us to give you the service you deserve and help us to improve our services for others.

We understand that you might feel uneasy discussing any issues you have with us, because you fear it might affect you or your loved one’s day-to-day support, or the relationships you have built with our staff. However please be reassured that any matter brought to our attention will be dealt with quickly and in confidence.

We will focus on trying to put right whatever is causing you concern. If you do have an issue you wish to bring to our attention, please speak to a member of staff or call the Chief Executive: on 020 8399 1772 or email: office@thefircrofttrust.org

If you are not satisfied with the outcome of your complaint or feedback, you can contact:

Care Quality Commission (CQC)
National Correspondence
Citygate Gallowgate
Newcastle upon Tyne
Tel no. 0300 061 6161

Charity Commission
102 Petty France
Tel no. 0300 066 9197

You can download a copy of our Complaints Procedure below.


Period 1 April 2016 to 20 September 2016
Year ended 31st March 2016
Year ended 31st March 2015
Year ended 31st March 2014

Impact Report

Impact Report 2017
Impact Report 2016
Impact Report 2015
Impact Report 2014


Spring 2018
Winter 2017
Spring 2016
Autumn 2015
Spring 2015

Client Referral Form

Client Referral Form

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